Privacy Policy

1. Who We Are

Metamorphosis Worldwide LLC is a business systems implementation company based in the United States. We operate the websites located at www.metamorphosisbusinesssystem.com and related subdomains (collectively, the "Site"), and we deliver the Business Systems Installation (BSI) program and related consulting services.

For questions about this Privacy Policy, contact us at: [email protected]

2. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and business name when you submit a contact form, book a strategy call, or purchase a program
• Payment information processed securely through our payment processors (we do not store full card numbers)
• Communications you send us by email, chat, or through our scheduling platform
• Information you share during strategy sessions, onboarding calls, or program sessions

Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, referring URLs, and click behavior
• Cookies and similar tracking technologies (see Section 6)
• Booking behavior and calendar interaction data through our scheduling tools

Information From Third Parties

• Information from our CRM platform (GoHighLevel) when you interact with our funnels or booking pages
• Publicly available professional information such as LinkedIn profile data when you connect with us professionally

3. How We Use Your Information

We use the information we collect to:

• Deliver and manage the services you have purchased or requested
• Schedule and confirm strategy calls, onboarding sessions, and program sessions
• Send program materials, session recaps, homework assignments, and resources
• Process payments and issue receipts or invoices
• Communicate with you about your account, program status, and service updates
• Send marketing communications where you have given consent or where permitted by law (you may opt out at any time)
• Improve our website, services, and client experience through analytics
• Comply with legal obligations and enforce our agreements
• Protect the security and integrity of our business and your data

4. How We Share Your Information

We share your information only in the following limited circumstances:

• Service Providers: We use trusted third-party platforms to operate our business, including GoHighLevel (CRM and funnel platform), Stripe or similar (payment processing), Microsoft (email, calendar, video conferencing, booking page). These providers process data on our behalf under their own privacy policies.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Metamorphosis, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share your information in other ways if you give us explicit permission to do so, such as featuring your testimonial on our website.

4A. Artificial Intelligence Processing

When you use the Metamorphosis Catalyst platform, certain information you provide — including your business blueprint responses, uploaded documents, and coaching chat messages — may be processed by third-party AI services, specifically Anthropic's Claude API, to generate coaching responses and business insights.

What this means for you

• Your inputs to the AI coaching chat and blueprint cards are sent to Anthropic's API for processing
• Anthropic processes this data under their own Privacy Policy and Usage Policy
• We do not use your data to train AI models
• You should not enter highly sensitive personal information (e.g., Social Security numbers, financial account credentials, medical records) into the Catalyst platform

By using the Catalyst platform's AI features, you consent to this processing. If you prefer not to have your data processed by AI, please contact us at [email protected] to discuss alternative service delivery options.

5. Data Retention

We retain your personal information for as long as necessary to deliver our services, maintain our business records, and comply with applicable legal obligations. Specifically:

• Client program records are retained for a minimum of 5 years following the completion of services
• Payment and transaction records are retained as required by applicable tax and accounting laws
• Marketing contact records are retained until you opt out or request deletion
• Session recordings (if any) are retained for up to 12 months unless otherwise agreed

When we no longer have a legitimate business reason to retain your data, we will securely delete or anonymize it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather analytics data. Types of cookies we use include:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
• Marketing cookies: Used to track conversions and deliver relevant advertising where applicable.
• Preference cookies: Remember your settings and choices across sessions.

You can control cookies through your browser settings or by using a cookie consent tool if displayed on our site. Disabling certain cookies may affect the functionality of some features.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing emails at any time using the link in any email we send
• Portability: Request your data in a portable, machine-readable format where technically feasible
• Restriction: Request that we limit how we process your data in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us immediately.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all web pages and data transmissions
• Secure payment processing through PCI-compliant third-party processors
• Access controls limiting who within our organization can access your data
• Regular review of our data practices and third-party service providers

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or platforms (such as Calendly, Zoom, or Stripe). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you use in connection with our program.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients by email. Your continued use of our services after any change constitutes your acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out: